REIGNING Scottish Baker of the Year, Inverness-based Harry Gow, have been focusing their COVID-19 fightback on adjusting to the ‘new normal’, and offering a range of adapted services.
What first begun as a delivery service for their freshly-baked bread bundles in the Inverness area, has now grown to include a ‘click and collect’ service at their bakery shop, with orders being placed online or via their new pop-up shop at harrygowonline.co.uk.
It was, of course, a difficult decision to close the stores, but always at the forefront of the family’s concern is the safety and well-being of their beloved staff and customers – who are at the heart of the business.
With the decision made, it remained a priority to continue supporting their isolated and vulnerable customers as well as continuing to provide access to fresh bread and bakery goods to in the local community, keeping vital food lines accessible.
The scratch bakery is also continuing to supply to the existing 32 Co-op stores that it has long supplied which have themselves become a vital local resource for locked down communities.
Fraser Gow said: “We have been focusing our efforts on ensuring our customers, whether they are isolating at home or have been able to get out for essential shopping, continue to have access to fresh produce and we are pleased that our customers have stuck with us through this time.
“But as the immediate response seems to be calming and, as the First Minister outlines her plans for the lockdown to ease, we are hoping to phase a re-opening of our shops very soon following government guidelines in respect to social distancing.”
The team are delighted to also announce that, from Tuesday 28th April, their Smithton store re-opened, with new measures in place to ensure government social distancing guidelines are met.
Store hours will be reduced and there will be a select offering – but this is yet another positive step in the fightback against Covid-19, while providing a well-needed and well-loved service within the local area.
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